Privacy Policy

Last Updated: October 18, 2025

1. Introduction

Welcome to SingVerses! We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us:

  • Account Information: Email address, password, name, and organization code during registration
  • Profile Information: Vocal preferences and other profile settings
  • Payment Information: Payment method details (processed securely through Stripe)
  • Communication Data: Messages or feedback you send to us

2.2 Information Automatically Collected

When you use our App, we may automatically collect:

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: App usage statistics, features accessed, time spent in App
  • Performance Data: App crashes, errors, and performance metrics
  • Network Information: IP address, internet service provider

2.3 Information from Third Parties

We may receive information from:

  • Supabase: For data storage and authentication services
  • Stripe: For payment processing (limited to transaction status, no payment details)
  • CloudFlare R2: For audio file storage and delivery

3. How We Use Your Information

We use the collected information to:

3.1 Provide and Maintain the Service

  • Create and manage your account
  • Process your subscription payments
  • Provide access to audio content and features
  • Sync your data across devices

3.2 Improve the Service

  • Analyze usage patterns to improve functionality
  • Monitor app performance and fix bugs
  • Develop new features based on user behavior

3.3 Communication

  • Send service-related notifications (account updates, subscription changes)
  • Respond to your support requests
  • Provide updates about the App

3.4 Legal and Security

  • Comply with legal obligations
  • Detect and prevent fraud or abuse
  • Protect the security of our systems and users

4. Information Sharing and Disclosure

4.1 When We Share Information

We may share your information in the following circumstances:

  • With Your Consent: When you explicitly authorize us to share information
  • Service Providers: With trusted third-party vendors who help us operate the App (Supabase, Stripe, CloudFlare R2)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4.2 What We Don't Share

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide you with the services you've requested
  • Maintain your account for subscription management
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

You may request deletion of your account and associated data by contacting us at admin@singverses.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication systems
  • Regular security assessments
  • Access controls for our employees and contractors

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can request a copy of the personal information we hold about you.

7.2 Correction

You can request correction of inaccurate or incomplete information.

7.3 Deletion

You can request deletion of your personal information, subject to legal requirements.

7.4 Restriction and Objection

You can request restriction of processing or object to certain processing activities.

7.5 Data Portability

Where technically feasible, you can request your data in a structured, commonly used format.

To exercise these rights, please contact us at admin@singverses.com.

8. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Third-Party Services and Links

Our App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

11. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze app usage
  • Provide personalized content

You can control cookie settings through your device settings, but some features may not function properly if cookies are disabled.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy in the App
  • Sending you an email notification (where applicable)
  • Displaying a notice in the App

Your continued use of the App after such changes constitutes acceptance of the updated Privacy Policy.

13. Data Protection Officer

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: admin@singverses.com
Subject: Privacy Policy Inquiry

14. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please contact us.

15. European Union Privacy Rights

If you are located in the European Union, you may have additional rights under the General Data Protection Regulation (GDPR). For more information about your EU privacy rights, please contact us.

This Privacy Policy was last updated on October 18, 2025.

Contact Information:
SingVerses
- Email: admin@singverses.com
- Address: 709 Keeneland Green Dr., Union, KY 41091

For questions about this Privacy Policy, please use the email address above with the subject "Privacy Policy Question".